uthermic.com is the marketplace platform for the world's leading brands and suppliers of personal heating and cooling products. This means that we don't hold any inventory ourselves but utilise each company's existing fulfilment warehouses and shipping carriers to store and deliver orders.
This is also why you may see different rates/options in your checkout if you are purchasing multiple products from different brands.
Our job is to ensure that this experience goes as smoothly as possible, and employ a team to make sure that is the case day in and day out!
By the nature of the beast that is 'Shipping', there will be times where the forces are against us (obstacles make everyone better, of course!) and where we will need to remedy a number of different issues that can arise in the shipping world.
If one of these situations happens to choose you, we are here to help and will do whatever it takes to sort it out. In this case, you can submit a ticket below or get hold of one of our Customer Care team by emailing email@example.com
*We encourage each brand who has products listed on uthermic.com to offer low, flat rate shipping to Australia, which you should find are very competitive rates. (Because uthermic.com has office locations in Queensland, AU and Colorado, US we endeavour to try and offer the very best deals between the 2)
**You can find each individual shipping policies and general pricing within the 'BRAND STOREFRONT' that is accessed on the right of the website header under "BRANDS"
***There are some special cases where a certain brand has limits on where they can ship because of either regulatory requirements or prohibitive costs. If you input your Australian address and it comes up with the notification that a particular item cannot be shipped to your location, this is why. Alternatively, you can check before you place an order by visiting the 'BRAND STOREFRONT' that is accessed on the right of the website header under "BRANDS" (as above)